Strategic SAP Basis Technical Manager

1 day ago


Delhi, Delhi, India Kuber & Company Full time
Job Overview

We are seeking an experienced Strategic SAP Basis Technical Manager to provide strategic technical guidance and support to our customers.

About the Role

The ideal candidate will have 13-15 years of experience in SAP System Administration, NW/Basis Administration, or Technical positions with 2+ years of customer-facing experience in support, service delivery management, or technical account management.

Main Responsibilities:

  • Primary contact for all customer communications for managed services & digital transformation projects
  • Managing SLAs for availability, incident resolutions, system recoverability, and compliance/reporting
  • Planning and managing ALM projects and negotiating service windows with customers
  • Preparing and presenting monthly reports with detailed analysis on important KPIs/exceptions
  • Organizing and driving ad-hoc customer meetings for managed services delivery
Requirements

The successful candidate will possess:

  • 13-15 years of experience in SAP System Admin/NW/Basis Administration/Technical
  • 2+ years of experience in customer-facing positions in support, service delivery manager, technical account manager
  • Experience with SAP systems, infrastructure sizing, backup and recovery, networking, and security design
  • Hands-on experience with SAP implementation, OS/DB migrations, Disaster Recovery solutions, High Availability downtime optimization, and datacenter migration
  • Experience running SAP on AWS, Azure, or GCP
  • Mentorship and support for other colleagues and L2 team for L3 Basis delivery
  • Ability to negotiate and communicate with other support partners like SAP and Functional Partners
Nice to Have Skills

The ideal candidate should also possess:

  • Strong presentation/communication/facilitation skills (oral and written)
  • Strategic and customer focus with a clear understanding of wider issues
  • Ability to prioritize and plan effectively
  • Team player and individual contributor
  • Excellent English communication skills
What We Offer

We offer a comprehensive benefits package, including:

  • Work from Home setup
  • Comprehensive medical benefits
  • Gratuity, PF, EPS, Bonus, NPS, Shift Allowances, On-call Allowance, Health and wellness Allowance, Learning and Development Allowance, Certification Bounty Bonus
Salary

We offer a competitive salary of $120,000 - $150,000 per annum.



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