Senior IT Operations Lead

3 days ago


Pune, Maharashtra, India METROMAKRO Full time

At METRO, a leading international wholesaler with operations in 31 countries and over 93,000 employees globally, we are seeking a highly skilled Senior IT Operations Lead to join our team.

The successful candidate will lead a team of 20-25 consultants and be responsible for developing and implementing strategies to improve IT operations efficiency and quality.

Key responsibilities include:

• Managing and guiding the performance of direct reportees and ensuring adherence to organizational KPIs.

• Creating regular reports to track team and individual performance against set goals.

• Ensuring daily monitoring of quality KPIs to prevent slippage or SLA breaches.

• Taking on additional project management roles as required.

• Driving efficiency improvements while maintaining solution quality and documentation standards.

• Providing technical support to team members as needed.

• Being available for standby or backup support when required.

• Working flexible shift timings when necessary.

Required skills and qualifications include:

• At least 10 years of experience in SAP HR ABAP implementation and management.

• Proven track record of managing 20+ direct reportees and overseeing their performance evaluation process.

• Strong HR ABAP coding skills are essential.

• Previous experience with JIRA/Confluence tools is a plus.

We offer a competitive salary range of ₹15,00,000 - ₹22,00,000 per annum, commensurate with experience, and a range of benefits that support work-life balance and career growth.



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