Senior Finance Operations Lead
2 weeks ago
In this critically important role at Cornerstone OnDemand, you will oversee the coordination and supervision of staff employees in all activities related to assigned OTC Operational tower. With ultimate responsibility for quality and productivity of the Collection team, you will establish, produce, and monitor KPI's to ensure accurate and timely processing, meeting and exceeding SLA's.
You will participate in continuous improvement by identifying areas where efficiencies can be gained, cycle times shortened, or automation introduced - develop a case for change and serve as a change champion during implementation. Ensuring all processes are in line with internal policy and compliance is also key to success in this role.
A strong focus on customer service is required, providing excellent service to OTC's internal and external stakeholders; manages and mitigates escalations, serves as a single point of contact for onshore Process Owners. Professionally coaching and developing team members to handle processes to achieve business results and professional goals is another essential aspect of this position.
As a seasoned leader, you have 8+ years of experience in similar roles; experience leading O2C, L2C or customer billing & collections in an Outsourcing/BPO Industry. Strong leadership, interpersonal and communication skills are a must to effectively manage relationships with teams and stakeholders. You should have strong critical thinking, problem-solving, and solution-based approach skills, along with ability to prioritize and work with a sense of urgency.
This role offers a competitive salary, estimated to be around $120,000 per year, depending on location and experience. If you have a bachelor's degree related to accounting/finance or related experience, advance English and good written and verbal communication skills, and strong knowledge of MS office especially Excel, PowerPoint & Outlook, we encourage you to apply.
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