Cloud Support Specialist, Enabling Digital Transformation

3 weeks ago

Hyderabad, Telangana, India myGwork Full time
About the Job

We are seeking a skilled Cloud Support Specialist to join our team at Amazon Web Services (AWS). As a key member of our Support team, you will play a critical role in enabling digital transformation for our customers by providing exceptional support and guidance on our cloud-based services.

Job Overview

This is an exciting opportunity to work with a diverse range of customers, from startups to enterprises, and help them leverage the power of cloud computing to drive innovation and growth. You will be part of a dynamic team that is passionate about delivering outstanding customer experiences and fostering a culture of inclusivity and diversity.

Key Responsibilities
  • Provide technical support to customers via phone, email, and web chat channels
  • Analyze and troubleshoot complex technical issues using advanced troubleshooting techniques
  • Develop and maintain knowledge of AWS services and features to provide expert guidance to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Mentor and coach new hires to ensure they have the skills and knowledge needed to succeed in their roles
Requirements

To be successful in this role, you should have:

  • 0-1 years of experience in Linux Systems administration or a related field
  • Excellent oral and written communication skills
  • Troubleshooting and problem-solving skills
  • A strong customer focus and ability to work in a fast-paced environment
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, enabling businesses to transform their operations and unlock new opportunities. At AWS, we value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive.

What We Offer

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus benefits and opportunities for career growth and development. If you are passionate about technology, customer service, and collaboration, we encourage you to apply for this exciting opportunity to join our team.

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