Solution Implementation Executive

6 days ago

Bengaluru, Karnataka, India beBeeImplementation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Solution Implementation Executive

This role is critical in ensuring the successful implementation of ServiceNow solutions. The ideal candidate will have extensive experience in leading cross-functional project teams and managing multiple client engagements.

Key Responsibilities:
  • Develop and execute comprehensive project plans, ensuring timely delivery and stakeholder satisfaction.
  • Lead the scoping, planning, execution, monitoring, and closure of ServiceNow projects, collaborating with stakeholders to achieve project goals.
  • Manage cross-functional teams across multiple time zones, fostering seamless communication and coordination between IT, business, and external stakeholders.
  • Collaborate with customer transition teams, sales solution architects, and technical architects to translate customer deals into executable delivery roadmaps.
  • Establish project governance structures, including RACI, project org charts, risk registers, communication plans, and stakeholder engagement strategies.
  • Ensure clarity on project goals, timelines, and budgets through detailed work breakdown structures and milestone schedules.
  • Act as the primary point of contact for project stakeholders, providing clear communication on solution design, deployment progress, and escalations.
  • Conduct regular status meetings and executive steering committee reviews to report on progress, issues, and risk mitigation plans.
  • Manage change requests, prioritization, and timelines in a dynamic environment.
  • Support project compliance with IT governance, quality standards, and change management protocols.
  • Utilize project management tools (e.g., Microsoft Project, Planner, JIRA) and maintain documentation and dashboards.
  • Maintain working knowledge of ServiceNow platform, including configuration, development, and integration best practices.
  • Provide leadership for integrations involving third-party systems like Coupa, Dynamics 365, or other SaaS platforms.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 10+ years of experience in IT Project/Program Management, including global ServiceNow implementations.
  • Proven experience in managing large, cross-functional project teams and multi-client engagements.
  • Strong understanding of Agile, Scrum, and hybrid delivery models.
  • Excellent skills in stakeholder management, communication, presentation, and customer engagement.
  • Hands-on experience with Microsoft Project, Excel, PowerPoint, and collaboration tools (e.g., Teams, Outlook).
  • Working knowledge of ServiceNow development/configuration and system integrations.
  • Strong problem-solving and analytical skills with a delivery-focused mindset.
  • Ability to work independently while managing multiple concurrent projects.
Preferred Qualifications:
  • PMP or PRINCE2 certification
  • ServiceNow CSA certification
  • Experience with Dynamics 365, Coupa, or similar enterprise SaaS platforms
  • Familiarity with ITIL and ServiceNow ITSM/CSM modules
  • Experience working with regional customer teams in EMEA and managing cross-cultural teams

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