
Software Implementation Executive Lead
3 days ago
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- Lead and manage end-to-end solution delivery from requirement scoping to go-live\
- Develop and execute delivery strategies to meet business objectives\
- Collaborate with internal teams to unlock growth opportunities\
- Manage project success metrics, timelines, budgets, quality standards, and client satisfaction\
- Act as the escalation point for customers and build strong partnerships\
- Continuously improve service quality, delivery processes, and operational efficiency\
- Manage departmental resources, budget, and profitability\
- Track KPIs and report on delivery performance to senior leadership\
- Maintain compliance with contractual, regulatory, and quality standards\
- Select, train, and develop team members\
- Communicate effectively with stakeholders and ensure exceptional client experience\
- Implement process improvements and best practices\
- Manage and resolve customer escalations in a timely manner\
- Maintain accurate records and documentation\\/ul>\Requirements:\
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- Bachelor's/Master's degree in Computer Science, Engineering, or related field\
- 16+ years of experience in services delivery, product implementation, or project management\
- Proven experience leading large-scale software product implementations from scratch\
- Strong technical understanding of custom projects and enterprise IT environments\
- Expertise in managing enterprise clients, stakeholders, and cross-functional teams\
- Skilled in project management tools, delivery frameworks, and team mentoring\
- Strategic thinking with a bias for action, ownership, and execution excellence\\/ul>\Benefits:\
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- Paid Time Off to recharge and reset\
- Employee Referral Bonus Program\
- Collaborative, fast-paced, and innovative work culture\
- Opportunity to work on cutting-edge AI/ML technologies\
- Be part of a company recognized by Gartner as a Cool Vendor in AI\\/ul>\About Us:\Founded in 2015, we are an AI-powered software company transforming manufacturing, supply chain, and sustainability. Our connected intelligence platform uses AI/ML to eliminate data silos, enabling real-time decision-making across critical business functions. We work with global leaders in life sciences, chemicals, and general manufacturing helping them unlock billions in business value.\
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