Customer Service Liaison

1 day ago


Erode, Tamil Nadu, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description

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We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will play a vital role in maintaining long-term customer relationships, ensuring service satisfaction, and coordinating with internal teams to deliver smooth operations.

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Key Responsibilities:

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  • Client Interaction Management">
  • Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.">
  • Coordinate with Operations, Dispatch, and Visibility Teams">
  • Support Account Setup, Documentation, and Order Processing">
  • Manage Escalations and Ensure Proactive Communication with Customers">
  • Assist in Onboarding New Clients and Provide Guidance on Services">
  • Document Customer Interactions and Maintain Accurate Records in CRM Systems">
  • Gather Feedback and Share Insights with Management to Enhance Customer Experience">
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Qualifications & Skills:

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  • Bachelor's Degree (Preferred in Business, Logistics, or Related Field)">
  • 2-3 Years of Experience in Customer Service, Client Relations, or Logistics Support">
  • Strong Communication Skills (Verbal and Written) in English">
  • Problem-Solving Ability with a Customer-First Mindset">
  • Good Knowledge of North American Trucking Operations Preferred">
  • Ability to Multitask and Work Under Pressure in a Fast-Paced Environment">
  • Proficiency in MS Office and CRM Tools">
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About Us

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We value exceptional customer service and strive to build lasting relationships with our clients. If you share our passion for delivering top-notch service, we encourage you to apply for this opportunity.

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