Mphasis ServiceNow Solutions Architect Position

2 days ago


Chennai, Tamil Nadu, India Mphasis Full time
ServiceNow Solutions Architect Role at Mphasis

We are seeking a highly skilled Servicenow Solutions Architect to join our team at Mphasis. As a key member of our technology group, you will be responsible for designing and implementing robust ServiceNow solutions that meet business needs and drive digital transformation.

About the Job

This is an exciting opportunity to work with a leading IT services company like Mphasis. You will have the chance to collaborate with clients, project managers, and other stakeholders to gather requirements and define project scope. Your technical expertise will be essential in providing guidance and mentorship to development teams, conducting code reviews, and ensuring adherence to coding standards.

Your role will involve monitoring system performance, recommending improvements, and optimizing the ServiceNow platform for scalability and efficiency. You will also ensure compliance with security and regulatory requirements.

Key Responsibilities
  • Solution Design: Design and architect ServiceNow solutions to meet client requirements, develop high-level architecture and detailed design documents, and ensure solutions align with best practices and industry standards.
  • Implementation and Integration: Lead the implementation of ServiceNow modules and custom applications, integrate ServiceNow with other enterprise systems and applications, and oversee the development and deployment of workflows, business rules, and UI policies.
  • Technical Leadership: Provide technical guidance and mentorship to development teams, conduct code reviews, and ensure adherence to coding standards.
  • Stakeholder Collaboration: Work closely with clients, project managers, and other stakeholders to gather requirements and define project scope, conduct workshops and training sessions for clients and internal teams, and communicate technical solutions and strategies effectively to non-technical stakeholders.
  • Performance and Optimization: Monitor system performance, recommend improvements, optimize the ServiceNow platform for scalability and efficiency, and ensure compliance with security and regulatory requirements.
Requirements

To be successful in this role, you will need to have extensive experience in ServiceNow development and architecture (5+ years preferred), strong knowledge of IT Service Management (ITSM) and ITIL processes, proficiency in scripting languages (JavaScript, GlideScript, etc.), experience with ServiceNow integrations using REST/SOAP APIs, excellent problem-solving and analytical skills, and strong communication and interpersonal skills.

Salary Range

The estimated salary range for this position is between $120,000 and $180,000 per year, depending on your level of experience and qualifications.



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