Digital Client Success Manager

3 days ago


Ahmedabad, Gujarat, India E2M Full time

We are E2M, a leading White Label Digital Agency driving innovation and growth in the industry. Our team is comprised of over 300 experienced professionals who share a passion for delivering exceptional results.

As a highly dynamic and enthusiastic Client Account Manager, you will play a crucial role in overseeing client accounts and ensuring their satisfaction with our services.

The ideal candidate will possess IT Product/Service Division experience and have a proven track record of managing successful web design and development projects. They will be responsible for:

  • Serving as the primary point of contact for E2M clients
  • Working closely with clients to understand their needs and preferences
  • Ensuring exceptional customer experience through timely and effective communication
  • Capturing customer feedback and reporting requests to the project management and development teams
  • Efficiently managing time to focus on essential activities that drive customer satisfaction, account renewal, and growth
  • Developing and sharing best practices with team members to continually improve processes
  • Maintaining a revenue base by managing account retention and renewal
  • Overseeing client accounts from a delivery perspective and providing strategic guidance to build relationships

In order to succeed in this role, you will need to possess:

  • 2-4 years of experience at a creative, digital marketing, or web design/development agency
  • Prior experience handling/delivering projects in web and eCommerce technologies (WordPress, WooCommerce, Shopify, and BigCommerce) is an added advantage
  • A passion for great work and the process + strategies to drive it
  • Knowledge of web technologies and digital marketing (no coding experience is required)
  • A track record of managing successful web design and development projects
  • Experience in project management and collaboration software (Basecamp, ClickUp, etc.) is a plus
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
  • A proven track record working with Sales, Pre-sales, and Account Managers to deliver client services effectively

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. If you are a motivated and results-driven professional looking to grow your career in a dynamic agency environment, we encourage you to apply.



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