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Credit Manager
1 month ago
As a key member of the Accor team, the Credit Manager will play a critical role in managing the hotel's accounts receivable portfolio, mitigating credit risks, and optimizing cash flow. The ideal candidate will have a strong background in credit management, with a proven track record of evaluating creditworthiness, developing credit policies, and monitoring accounts receivable aging reports.
Key Responsibilities:
- Credit Assessment: Evaluate the creditworthiness of individual guests and corporate clients by analyzing credit reports, financial statements, payment histories, and other relevant information to determine appropriate credit limits and terms.
- Credit Policy Development: Develop and implement credit policies and procedures in accordance with company guidelines and industry best practices, ensuring compliance with legal and regulatory requirements.
- Credit Monitoring: Monitor accounts receivable aging reports regularly to identify delinquent accounts, review credit limits, and take appropriate actions to minimize bad debt exposure.
- Collections Management: Coordinate with the collections team to follow up on overdue accounts, initiate collection efforts, and negotiate payment arrangements with customers while maintaining positive relationships.
- Dispute Resolution: Investigate and resolve billing discrepancies, disputes, and other issues related to guest invoices in a timely and professional manner, collaborating with internal departments and external parties as needed.
- Cash Flow Optimization: Implement strategies to accelerate cash collections, reduce days sales outstanding (DSO), and improve cash flow forecasting accuracy, contributing to the hotel's financial performance objectives.
- Customer Relations: Build and maintain strong relationships with guests, corporate clients, and internal stakeholders to facilitate prompt payment processing, resolve billing inquiries, and enhance overall customer satisfaction.
- Credit Risk Mitigation: Identify and assess credit risks associated with new and existing customers, implement risk mitigation measures, and recommend appropriate credit insurance or guarantee solutions when necessary.
- Reporting and Analysis: Prepare regular reports and analysis on credit and collections performance, including aging analysis, bad debt provisions, and collection effectiveness metrics, for management review and decision-making.
