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Customer Service Representative

1 week ago

Jaipur, Rajasthan, India Teleperformance Global Services Private Limited Full time
Company Overview

At Teleperformance Global Services Private Limited, we strive to deliver exceptional customer experiences through our innovative solutions. Our commitment to excellence is reflected in our ability to adapt and evolve with the ever-changing needs of our clients.

Job Description

We are seeking a highly skilled Chat And Email Support Executive to join our team. The successful candidate will be responsible for providing top-notch support to our clients via various channels, including email and chat. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide timely and effective support to customers via email and chat.
  • Handle international customer inquiries with a focus on blended processes (email + chat).
  • Offer product solutions to customers based on their requirements.
  • Maintain accurate records of customer interactions using CRM software.
  • Collaborate with internal teams to resolve complex issues.


Required Skills and Qualifications:

The ideal candidate should possess:
  • A minimum of 0-3 years of experience in BPO Customer Service or a related field.
  • Strong communication skills for effective interaction with customers via multiple channels (email, chat).
  • Ability to work in a fast-paced environment handling multiple tasks simultaneously.
  • Proficiency in International Chat Process and Non-Voice Process.


Benefits:

We offer a competitive compensation package that includes:
  • Salary - ₹27,000 CTC/ In-Hand ₹24,500 + ₹2,500 PLI.
  • 5 days working week with any 2 days off.
  • Rotational shifts with 9 hours per shift, including a 1-hour break.


Others:

Only fresher's/experienced candidates will be considered. No pursuing candidates will be entertained. Immediate joiners preferred.