Senior Quality Assurance Professional

1 day ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Quality Assurance Specialist

We are seeking a highly skilled Quality Assurance Specialist to join our team.

The successful candidate will have extensive cultural, political and economic knowledge of India. Deep market-specific familiarity with Hindi cultural nuances is integral to this role. These insights will feed into customer analytics to improve and localize online experiences for Hindi-based service users.

Key Responsibilities:

  • Work within a global team of quality assurance specialists.
  • Provide cultural expertise of India for the business and customers, including how users interact with global search engines.
  • Manage the performance of and regularly interact with a large number of work-at-home resources, who work on projects to improve internet search results. Cultural understanding of how these resources work is critical.
  • Measure adherence of resources to strict sets of guidelines and rules, utilizing performance data from operating systems.
  • Conduct root cause analysis of performance issues of resources on an ongoing basis, then develop and measure improvement programs, providing reports and recommendations to management.
  • Manage the design, implementation, and delivery of specific training, through web-based eLearning materials, online video production, and webinars.
  • Communicate with peers to leverage best practice and consistency across all markets.
  • The role will require a high degree of confidence, experience, and cultural knowledge of using internet-based technologies and online research.

Required Skills & Qualifications:

  • Ideally, the successful candidate will be fluent in Hindi, but other Indian languages are desirable.
  • Must have deep-rooted familiarity with current and historical business, media, sport, news, social media, and cultural affairs of the Indian market.
  • Must have a robust working knowledge of the internet and social media in India.
  • Demonstrate verbal, written, and listening skills, with the ability to provide expertise at all levels of the business and with customers.
  • Time management and organization skills are essential.
  • 3rd Level Qualification essential.
  • The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.
  • Ability to collaborate both internally and externally of the business is essential.

Technical Skills & Expectations:

  • The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint, as well as a very high comfort level with internet search and researching online. Familiarity with the Google Suite of products is desirable.
  • Experience designing and delivering learning, especially eLearning, content an advantage.
  • Experience with data analysis to support decision-making an advantage.

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