Senior Quality Assurance Specialist
16 hours ago
The Senior Quality Assurance Specialist plays a critical role in ensuring that our services meet the highest standards of quality and customer satisfaction. This individual will be responsible for overseeing the end-to-end quality assurance process, monitoring agent performance, and implementing corrective actions to address any issues.
Key Responsibilities:- Monitor and analyze customer feedback to identify areas of improvement
- Develop and implement training programs to enhance agent skills and knowledge
- Collaborate with cross-functional teams to drive process improvements and ensure operational excellence
- Design and execute quality assurance frameworks to measure and improve service delivery
- Analyze data to inform business decisions and drive growth
- Bachelor's degree in Business Administration, Communications, or related field
- 5+ years of experience in quality assurance or a related field
- Excellent analytical, problem-solving, and communication skills
- Ability to work collaboratively in a team environment
- Proficiency in Microsoft Office and CRM software
As a Senior Quality Assurance Specialist at our company, you will enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Choose Us?Our company is committed to providing a dynamic and supportive work environment that fosters growth and development. We offer opportunities for professional advancement, ongoing training and education, and a collaborative culture that values open communication and teamwork.
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