IT Director of Operations

2 days ago

Thāne, Maharashtra, India beBeeService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

**Job Title:** IT Service Delivery Director

Location: Pune, India

Employment Type: Full-time

As a key member of our IT leadership team, the IT Service Delivery Director is responsible for ensuring seamless delivery of IT services across the organization.

The successful candidate will oversee daily IT service operations, manage vendor relationships, SLAs, incident/problem/change management, and drive continuous improvement in service quality and efficiency.

Key Responsibilities:

  • Service Management: Oversee daily IT service operations ensuring adherence to SLAs and KPIs.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
  • Project & Program Delivery: Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
  • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
  • Vendor & Stakeholder Management: Manage relationships with external IT service providers and vendors.
  • Conduct regular service reviews and performance evaluations.
  • Understand business requirements and solution implementation.
  • Technical assessments of end-user application and hardware requirements.
  • Process Improvement: Identify and implement opportunities for service optimization and automation.
  • Maintain and improve the IT service catalog and documentation.
  • Compliance & Governance: Ensure IT services comply with internal policies and external regulations.
  • Support audits and risk assessments related to IT service delivery.
  • Team Leadership: Mentor and guide service delivery team members.
  • Foster a culture of accountability, collaboration, and continuous learning.

Qualifications & Skills:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory)
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
  • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
  • Excellent communication, stakeholder management, and problem-solving skills.

Preferred Experience:

  • Working knowledge of platforms like Office 365 suite.
  • Experience in managing hybrid environments (cloud and on-premise).

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