Sales Quality Improvement Manager

7 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 50,00,000 - ₹ 70,00,000
Quality Assurance Specialist

At our organization, we are seeking a meticulous and analytical sales quality assurance specialist to ensure exceptional communication across all touchpoints. This role involves auditing sales calls and emails, identifying areas for improvement, and collaborating with the sales and training teams to maintain and enhance customer experience and compliance with process standards.

The sales quality assurance specialist will be responsible for ensuring that all sales interactions meet high standards of quality, professionalism, and adherence to company policies and procedures.

Key Responsibilities:

  • Audit inbound and outbound sales calls and email communications to assess adherence to company standards, scripts, and policies.
  • Provide constructive feedback to sales representatives to improve quality, efficiency, and effectiveness.
  • Identify training needs and process gaps based on audit findings.
  • Create detailed reports and dashboards on quality scores, trends, and improvement areas.
  • Collaborate with sales leads and trainers to support continuous improvement initiatives.
  • Maintain documentation of QA procedures and suggest process enhancements.
Requirements

To be successful in this role, the sales quality assurance specialist must have:

  • Proven experience in sales quality assurance, customer experience QA, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong understanding of sales processes, objection handling, and rapport building.
  • Familiarity with QA tools, CRM platforms, and call recording systems.
  • Analytical mindset with the ability to identify patterns and insights from data.
  • High attention to detail and ability to multitask in a fast-paced environment.
Preferred Qualifications

While not required, it is desirable if the candidate has:

  • Bachelor's degree in Business Administration, Communication, or related field.
  • Experience in B2B or SaaS-based companies.
  • Exposure to sales enablement or performance improvement programs.

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