Technical Software Specialist

2 days ago

Thoothukudi, Tamil Nadu, India beBeeSoftware Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Engineer Position

We are seeking a skilled technical support engineer to join our team.

In this role, you will provide expert assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions—primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure).

This is an excellent opportunity for engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Main Responsibilities
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Key Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.
About the Role

The successful candidate will have the opportunity to work on a wide range of technical projects and contribute to the growth and development of our team.

Our company is committed to providing exceptional IT consulting services and helping clients achieve their goals.

We offer a dynamic and supportive work environment that encourages collaboration and innovation.

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