Customer Service Analyst
2 weeks ago
We are seeking a Customer Service Analyst to join our Anti-Money Laundering team. The successful candidate will be responsible for investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business.
- Investigate customer queries accurately and respond in a timely manner.
- Support business processes and procedures by identifying areas for improvement and implementing changes.
- Collaborate with the team to deliver high-quality results and achieve business objectives.
To succeed in this role, you will need:
- Knowledge and experience of working with AML processes and procedures.
- Awareness of up-to-date trends, policies, and regulations in the financial services industry.
- Excellent communication and interpersonal skills.
- Ability to work accurately and efficiently to deadlines.
This role offers great career development opportunities with relevant training programs and exposure for you and your work.
What You'll DoAs a Customer Service Analyst, you will be working together with a specialist AML team to deliver the most successful outcomes for the business and our customers. Your responsibilities will include:
- Accurately investigating customer queries, raising them with relevant parties, and escalating where needed.
- Making sure processing is performed accurately and within an agreed turn-around time.
- Participating in initiatives that help improve our customer service, processes, and procedures.
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