IT Infrastructure Configuration Specialist

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeconfiguration Full time ₹ 15,00,000 - ₹ 18,00,000
Job Title:

ServiceNow CMDB Expert

We are seeking an experienced professional to manage and maintain the Configuration Management Database (CMDB) within the ServiceNow platform.

This role requires a deep understanding of ITIL practices, configuration management, and experience with ServiceNow CMDB modules. The ideal candidate will be responsible for ensuring data accuracy, integrity, and consistency in the CMDB.

Main Responsibilities:
  • Maintain and update the CMDB within ServiceNow, ensuring data accuracy, completeness, and compliance with established policies.
  • Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.
  • Collaborate with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.
Data Quality & Integrity:
  • Perform regular audits to ensure the integrity and quality of CMDB data.
  • Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB.
  • Establish and enforce data quality standards and processes.
Process Development & Improvement:
  • Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.
  • Work closely with stakeholders to gather requirements and translate them into effective CMDB solutions.
  • Continuously monitor and improve CMDB processes to align with industry best practices and business needs.
Integration & Automation:
  • Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.
  • Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks.
  • Collaborate with IT operations and other teams to ensure seamless integration of CMDB with other ServiceNow modules.
Reporting & Analytics:
  • Generate reports and dashboards to provide insights into the health and status of the CMDB.
  • Analyze CMDB data to identify trends, potential issues, and opportunities for improvement.
  • Provide regular updates and reports to management and stakeholders on CMDB performance.
Requirements:
  • At least 5 years of experience working with ServiceNow CMDB in a similar role.
  • Proven experience in managing and maintaining a complex CMDB in a large enterprise environment.

The ideal candidate should possess skills including proficiency in scripting languages such as JavaScript, PowerShell, or Python, familiarity with integration tools and methodologies, excellent analytical and problem-solving skills, and strong communication skills.

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