Field Service Technician

2 weeks ago

Palakkad, Kerala, India beBeeServiceEngineer Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Field Service Technician

We are seeking a skilled professional to provide on-site service support for our customers in Guwahati and surrounding regions. The successful candidate will handle customer complaints, attend commissioning calls, and ensure timely resolution of service issues.

Key Responsibilities
  • Attend field complaints and provide timely service support at customer sites.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues with a preference for Gas Engine experience.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.
  • Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.
  • Contribute towards AOP growth through effective service delivery and customer engagement.
Required Skills and Qualifications
  • Diploma / Graduate in Mechanical or Electrical Engineering with Gas Engine experience preferred.
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.
Benefits and Opportunities
  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service SLAs.
  • Commitment to customer satisfaction and efficiency improvements.

Performance indicators include timely closure of customer complaints, reduction in service TAT & MTTR, number of commissioning activities completed successfully, contribution to aftermarket and AMC opportunities, and customer satisfaction feedback and retention.

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