Knowledge Manager

1 week ago

Bengaluru, Karnataka, India beBeeKnowledge Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Knowledge Support Specialist

We are seeking a skilled Knowledge Support Specialist to join our team. The ideal candidate will have expertise in IT service management and knowledge management tools, as well as excellent communication and problem-solving skills.

About the Role

This is a unique opportunity to innovate, learn new technologies, and make a lasting impact in a dynamic team. The successful candidate will be responsible for ensuring the smooth functioning of knowledge management tools, championing best practices, and supporting the development of automation and AI solutions.

Key Responsibilities:
  • Knowledge Management Administration: Ensure the effective administration of knowledge management tools, including ServiceNow and SharePoint, through hands-on support and proactive troubleshooting.
  • Best Practices Champion: Research leading approaches for collaboration tools like Slack, Confluence, Jira, and Viva Engage, then share recommendations to boost efficiency.
  • Automation and AI Solutions: Identify repetitive tasks ripe for automation and recommend AI-driven workflows that accelerate knowledge capture and delivery.
  • Cross-Functional Collaboration: Partner with IT, learning, development, and business stakeholders to gather needs, align on objectives, and deliver tailored knowledge solutions.
  • User Enablement: Document user guides and process documents that empower page owners and end users to self-serve and contribute effectively.
  • Performance Measurement and Improvement: Track usage metrics, solicit user feedback, and continuously refine our KM strategy for maximum impact.
Requirements

To be successful in this role, you will need:

  • ITSM Expertise: Hands-on experience with ServiceNow and SharePoint administration.
  • Platform Savvy: Familiarity with Slack, Confluence, Jira, or similar knowledge tools.
  • Automation and AI Enthusiasm: Keen interest in learning about workflow automation or AI enhancements.
  • Analytical Mindset: Strong problem-solving skills, comfortable interpreting data and translating insights into action.
  • Collaborative Communicator: Exceptional verbal and written communication, thriving in a team setting and building trust quickly.

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