Senior Insurance Quality Assurance Specialist

2 days ago


Kottayam, Kerala, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a highly skilled Senior Insurance Quality Assurance Specialist to join our team.

About the Role:

This role will be responsible for monitoring calls, evaluating agent performance, and providing constructive feedback to ensure compliance with process guidelines, quality parameters, and regulatory requirements.

  • Key Responsibilities:
  • Monitor calls, evaluate agent performance, and provide actionable feedback.
  • Evaluate and improve quality frameworks, call auditing processes, and compliance standards.
  • Collaborate with team leaders and trainers on calibration sessions to drive consistent performance.
  • Analyze and interpret MIS / Quality reports, identifying trends and insights to share with management.
  • Develop and implement process improvements, track action plans, and maintain quality documentation.
  • Support training needs based on quality observations, ensuring seamless transitions.
Requirements:

To excel in this role, you will need:

  • A graduate degree in any field.
  • 5-8 years of experience in Quality Assurance (Insurance/BFSI preferred).
  • In-depth knowledge of call auditing, quality frameworks, and compliance standards.
  • Excellent communication and analytical skills.
  • Proficiency in MS Excel/MIS reporting.
  • Flexibility to work in rotational/night shifts.


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