Senior Business Systems Analyst

11 hours ago


Hyderabad, Telangana, India beBeeBusiness Full time ₹ 18,00,000 - ₹ 20,00,000
Business Systems Analyst Role

As a Business Systems Analyst, you will play a crucial role in analyzing and improving business processes to meet organizational objectives.


Key Responsibilities:
  1. Data Analysis and Profiling: Collaborate with stakeholders to gather and document product requirements, user stories, and acceptance criteria.
  2. Project Coordination: Work closely with the business teams, Scrum Master, and development team to plan and complete sprints, reviewing feature iterations and providing feedback.
  3. User Documentation: Develop User Guides and Release Notes.
  4. Technical Writing: Create robust written materials, including product documentation, product backlog, and user stories.
  5. Service Level Management: Define, monitor, and manage service level agreements (SLAs) to ensure the service meets performance and availability requirements.
  6. Incident Resolution: Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations.
  7. Product Performance Analysis: Analyze product performance data, customer behavior, and market trends to inform product decisions.
  8. Market Research: Conduct market research and competitive analysis to identify opportunities and inform product strategy.
  9. Customer Feedback Analysis: Analyze customer feedback and support data to identify pain points and opportunities for product improvement.


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