SAP Basis Delivery Expert

18 hours ago

Jodhpur, Rajasthan, India beBeeBasis Full time ₹ 1,00,00,000 - ₹ 1,24,00,000
Role Overview:

We are seeking a seasoned SAP Basis professional to spearhead Basis AMS Service delivery across complex SAP landscapes for multiple customers.

Key Responsibilities:

  • Lead application monitoring & support services for global customers across SAP environments, including ECC 6.0, S/4HANA, CRM, SCM, and BW/4HANA.
  • Acknowledge first point of escalation for the customer in case of any issues or challenges from a technical delivery perspective.
  • Ensure on-time delivery of all work items, aligned to defined SLAs; assure process adherence and compliance by the team.
  • Prepare Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer.
  • Collaborate & coordinate with customer and SAP Internal teams to drive agile resolution of critical issues.
  • Demonstrate a sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service delivery.
  • Promote continuous improvement in process or service delivery and driving adoption of AI-based automation.
  • Provide Customer pulse, publish SLA & KPI reports, and provide performance insights to leadership and stakeholders.
  • Guide or mentor the delivery team from a technical basis perspective – Basis, Security, and Data Growth areas.
  • Manage the team across shifts, ensuring seamless handovers without process breakdowns.
  • Promptly highlight identified risks for service delivery and governance along with risk response strategies.

Technical & Functional Skills:

  • In-depth knowledge of SAP Basis Administration, including HANA DB, ABAP/Java stacks, and SAP landscape management.
  • Hands-on experience with Cloud ALM, FRUN, and ITSM tools.
  • Exposure to SAP modules and systems, including ECC, S/4HANA, BW/4HANA, PI/PO, CPI, CRM, and SCM.

Soft Skills:

  • Excellent communication skills – verbal and written, for effective interaction with global stakeholders.
  • Strong problem-solving and analytical capabilities.
  • Ability to mentor team members, coordinate shift activities, and maintain high service quality.
  • Proactive mindset with a focus on continuous improvement and innovation.

Qualifications:

  • Bachelor's degree in computer science, engineering, information systems, or related field.
  • 10 to 12 years of relevant SAP Basis experience, including leadership roles in a 24x7 support environment.
  • ITIL certification or working knowledge of ITIL-based processes is preferred.

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