E-Learning Systems Specialist

Job Description:

As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our e-learning platforms. Your primary responsibility will be to provide technical support to users, addressing any issues they may encounter while using our platforms and tools.

Key Responsibilities:

• Provide technical support to users via phone, email, or chat
• Troubleshoot and resolve technical issues related to e-learning systems
• Collaborate with instructional designers and educators to enhance the overall e-learning experience
• Maintain and update e-learning systems and content
• Provide training and support to end-users on how to use e-learning tools and technologies effectively

Required Skills and Qualifications:

To succeed in this role, you will need:

• A Bachelor's degree in Computer Science, Information Technology, Education Technology, or a related field
• Minimum 2 years of experience in technical support or a related role in e-learning platforms or education technology
• Experience in troubleshooting issues related to learning management systems (LMS), virtual classrooms, and other e-learning tools

Benefits:

As a Technical Support Specialist, you will enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

Others:

In addition to these benefits, you will have the opportunity to work with a talented team of professionals who are passionate about education and technology.