Retail Trainer

The purpose of this role is to develop, implement, and reinforce comprehensive training programs across multiple stores in a specific region.

This position acts as a link between the Training Head and Store-Level Training Champions, ensuring store teams receive effective training on customer experience, sales techniques, and product knowledge.

Key Responsibilities:

• Training Delivery & Facilitation
  • Design engaging workshops for store teams on customer service, product knowledge, and sales techniques.
  • Implement interactive exercises, simulations, and on-the-job coaching.
  • Provide real-time feedback to employees to improve performance.
• Onboarding & Development
  • Collaborate with Store Managers and Champions to onboard new hires efficiently.
  • Assist in leadership development to create a pipeline of high-performing employees.
• Performance Monitoring & Feedback
  • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.
  • Conduct one-on-one coaching and team feedback sessions to address skill gaps.
  • Help stores achieve their sales and customer service goals.
• Store Visits & Training Audits
  • Regularly visit stores to observe customer interactions and provide coaching.
  • Conduct store audits to ensure consistency and adherence to standards.
  • Identify top-performing employees and recommend them for promotions or advanced training programs.

Required Skills & Qualifications:

• Experience: 5+ years in retail training, sales training, or customer experience coaching.
• Retail Expertise: Strong knowledge of customer service, sales psychology, and product positioning.
• Training & Facilitation: Ability to deliver engaging, hands-on training sessions.
• Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
• Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
• Travel Flexibility: Willingness to travel to multiple stores within the assigned region.

Benefits:

• Professional growth opportunities.
• A dynamic work environment.

Others:

• By joining our team, you will have the opportunity to make a meaningful impact on the success of our stores.