Technical Services Manager
7 days ago
Job Summary
We are looking for a seasoned Technical Services Manager to oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. The successful candidate will lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience.
The ideal candidate will have proven leadership experience in IT support, with a focus on customer experience. You will also possess strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies.
Key Responsibilities:
- Ensure compliance with patch management, software upgrades, and application installations
- Lead the health check process for AV equipment in conference rooms
- Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring
- Troubleshoot and provide support for audio video issues, including weekend support as required
What We Offer
At Antal International, we offer a competitive salary and benefits package to our employees. We believe in recognizing and rewarding our staff for their hard work and dedication.
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