Technical Expert for Client Portfolio Management
7 days ago
About LiftLab
LiftLab is a leading provider of innovative science-powered software solutions. Our expertise lies in optimizing marketing spend and revenue forecasting, achieved through the Science of Marketing Effectiveness – a unique fusion of economic modeling and media experimentation. By partnering with industry leaders like Thrive, Cinemark, Pandora, Skims, and Sephora, we empower them to make strategic decisions for success.
Job Overview
We are seeking a highly skilled Technical Analyst (Service Delivery) to join our team. As a key member of our Customer Success department, you will work closely with clients and internal teams to deliver exceptional service and ensure seamless client experiences.
Key Responsibilities:
- Collaborate with Customer Success teams to support client portfolios and drive business growth.
- Work closely with Data & Tech Operations, Engineering, Product, and Dsci teams to identify and troubleshoot issues, monitor deliverables, and meet ongoing client SLAs.
- Gather requirements, understand issues, and work on platform modifications in collaboration with the CS team.
- Manage deliverables across CS portfolios through proactive expectation setting.
- Utilize SQL skills for data analysis and quality assurance.
- Partner with Product and Engg teams for functionality enhancements, bug fixes, migrations, and other tasks.
- Ensure clear documentation of client configurations and other relevant artifacts.
- Build strong relationships based on mutual trust and respect with peers across teams.
Qualifications:
- A minimum of 3 years of hands-on experience in developing or supporting SaaS/PaaS offerings.
- A Bachelor's Degree in Engineering is preferred.
- Strong understanding of SQL/NoSQL databases and SQL programming.
- Critical thinking, analytical skills, and problem-solving abilities.
Estimated Salary Range:$80,000 - $110,000 per annum, depending on location and experience.
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