Technical Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Technical Support SpecialistJob DescriptionWe are seeking a skilled and experienced Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and ensuring a seamless experience for our users. You will be the first point of contact for technical issues, working to resolve them efficiently and effectively.Responsibilities
  • Provide first-level technical support to end-users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues in a timely manner.
  • Manage service requests and incidents using the ticketing system.
  • Evaluate and escalate complex issues to appropriate technical teams when necessary.
  • Document troubleshooting steps and resolutions for future reference.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
Required Skills and Qualifications
  • A minimum of 3-6 years of experience in a Service Desk or Technical Support role.
  • Proficient in Windows and Mac OS environments.
  • A strong understanding of common software applications (e.g., Microsoft Office).
  • Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
  • Excellent verbal and written communication skills in English.
  • A strong analytical and troubleshooting skillset.
Benefits
  • The opportunity to work in a fast-paced environment and manage multiple tasks effectively.
  • The ability to contribute to continuous improvement initiatives and participate in team meetings.
Others
  • Fluency in English and Kannada is preferred.

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