Senior Technical Solutions Expert

9 hours ago

Thrissur, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

As a core member of our IT support team, you will play a crucial role in delivering exceptional technology services. You will work closely with colleagues to ensure seamless day-to-day operations by providing hands-on assistance and resolving issues promptly.

You will be responsible for troubleshooting technical problems, managing IT assets, deploying hardware, and ensuring that users have the tools and support they need to stay productive. Your expertise will make a significant difference in making technology accessible, reliable, and user-friendly for our users.

Key Responsibilities
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
Requirements
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.

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