
Retail Manager
5 days ago
The Retail Manager role is a critical position within our organization, responsible for overseeing the day-to-day operations of our retail boutique.
As a seasoned retail professional, you will be expected to maintain a high level of commercial performance by increasing sales turnover and maximizing profitability.
This involves exceeding sales targets, understanding customer needs, and delivering exceptional customer service. You will also be responsible for converting business through interior designers & architects, ensuring the highest degree of customer satisfaction, and maintaining all necessary reports, inventory, and visual merchandising in line with brand guidelines.
You will play a key role in expanding our customer database - customer data collection, updating, and maintenance. Additionally, you will define strategy actions to attract new customers and engage existing ones more effectively.
Key responsibilities include:
- Exceeding Sales Targets
- Delighting Customers
- Converting Business Through Partnerships
- Maintaining High Customer Service Standards
- Managing Inventory and Visual Merchandising
- Expanding Customer Database
Requirements:
A relevant Bachelor's or Master's degree in Sales or Retail Management, along with 4+ years of experience in retail sales operations with luxury/Premium Brands. Fluency in English and Hindi is essential.
Skills required:
- Organized and Process-Oriented
- Brand Image Conscious
- Ability to Write Reports
- Self-Starter with Excellent Communication and Presentation Skills
- Strong Computer and Analytical Skills
Behavioral Competencies:
- Responds Promptly to Customer Needs
- Manages Difficult Customer Situations
- Demonstrates Attention to Detail
- Effectively Presents Information
- Meets Productivity Standards
This role requires long hours of work when necessary to reach goals and complete tasks on time. The ideal candidate should be adaptable, resourceful, and innovative in their approach to work.
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