
Channel Ecosystem Specialist
1 week ago
Channel Operations Manager.
About This Role
This is an exciting opportunity to join our team as a Channel Operations Manager. In this role, you will be responsible for supporting our channel partner ecosystem by providing operational support, managing inbound requests and inquiries, and ensuring accurate compliance data.
Your Impact
- Provide broad-based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal stakeholders.
- Lead and support the defining, implementation, and enablement of business process improvements.
- Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
Requirements
- 10+ years of relevant experience managing, investigating, resolving high-volume cases using an email-based ticketing system or something similar.
- Strong customer service skills and attention to detail.
- Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization.
Benefits
We offer a comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a supportive work environment.
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