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1 day ago
We are seeking an experienced Senior QA Operations Lead to oversee and manage our quality assurance function, ensuring delivery of high-quality audits and serving as the primary point of contact for escalations, reporting, and process improvements.
About the Role- Manage a team of senior quality assurance analysts performing independent QA audits on underwriting work done by BPO partners.
- Oversee quality assurance activities across key underwriting back-office processes, including policy booking, endorsements, submission, quotes, and other processes.
- Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
- Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
- Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
- Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
- 10-12 years of experience in P&C industry operations lead role, including 4+ years overseeing QA function and managing high-performing teams.
- Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
- Familiarity with vendor governance and multi-tier QA environments.
- Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
- Strong attention to detail and ability to drive root cause analysis and process improvements.
- High level of accountability, organizational skills, and decision-making ability.
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