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Quality Assurance Specialist
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Job Overview:
We are seeking a skilled professional to fill the position of Quality Assurance Specialist. The ideal candidate will play a critical role in ensuring quality standards and processing accuracy.
This role requires strong analytical skills, attention to detail, and the ability to interpret legal documents. The Quality Assurance Specialist will work closely with cross-functional teams to execute daily responsibilities.
Key Responsibilities:
- Collaborate with teams to ensure quality compliances and processing accuracy for daily operations.
- Audit population/sample proportion of processed tickets basis predefined checklist for tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources.
- Perform random audits to check documentation around BK Claimants.
- Accurately review and interpret legal documents, including court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Create weekly/monthly reports for audits performed and report out to supervisor and business with requisite analytics & inferences.
Requirements:
- Bachelor's degree in any field (preferably in Law/ BBA or commerce).
- 2 - 4 Years of experience in a multinational corporation.
- Project management experience or certifications are highly desirable.
- ISO 9001 onwards any such certification is preferable.
Desirable Skills:
- Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook.
- Experience in quality audits of legal documents/email communications.
- Strong data analysis capabilities, with an eye for detail to identify errors.
- Exceptional written and verbal communication skills, with ability to derive insights from information provided.
About the Opportunity:
This is a great opportunity to join a dynamic company and contribute to its growth and success.
