Quality Assurance Specialist

3 hours ago

Thāne, Maharashtra, India beBeeQuality Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Quality Assurance Specialist

The primary function of the Quality Assurance Specialist is to conduct thorough evaluations and assessments of our associates who interact with customers. This role requires a keen eye for detail, exceptional communication skills, and the ability to identify areas for improvement.

Key Responsibilities:

- Conduct quality assurance audits and provide detailed feedback to associates.
- Collaborate with team members to develop and implement strategies to improve customer satisfaction and service quality.
- Monitor and analyze data to identify trends and areas for process improvement.

Requirements:

- At least 1+ year of experience in a related field.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

- Previous experience in collections or customer service.
- Bachelor's degree in a relevant field.

About Us:

We are seeking a highly motivated and detail-oriented individual to join our team as a Quality Assurance Specialist. If you have a passion for delivering exceptional customer experiences and a commitment to excellence, we encourage you to apply.

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