Network Security Expert

11 hours ago


Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 40,00,000

With over two decades of excellence in cybersecurity, we are seeking a dynamic Technical Support Specialist to contribute to our success.

Job Overview

This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

  • Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
  • Perform thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis.
  • Report and follow up with engineering and development to address and resolve product issues.
  • Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
  • Run real-time phone or remote access sessions with customers.
Key Responsibilities
  • Develop core competency on Fortinet's product line and technologies.
Requirements
  • Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
  • Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
  • Strong troubleshooting and problem-solving skills in various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • Working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or any similar language will be an added advantage.
  • Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.
  • 6 + years of experience in the computer networking or security industry.
Bonus Points
  • Excellent analytical and problem-solving skills.
  • Able to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong team player with excellent interpersonal skills.


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