Experiential Hospitality Specialist
6 days ago
Off The Grid is a revolutionary experiential hospitality company that offers varied recreational experiences to tourists in urban centers of India. We're passionate about bringing unique camping experiences to the country, with a focus on hygiene, outdoor activities, music, bonfires, hikes, and storytelling.
Our goal is to disrupt the hospitality market in India by providing innovative alternative accommodations and differentiated experiences.
Job SummaryWe're seeking an experienced Inside Sales Specialist to join our team at Off The Grid. As a key member of our sales team, you'll be responsible for effectively handling inbound inquiries and leveraging various communication channels for sales conversion.
Key Responsibilities:
- Handle Incoming Calls: Respond to incoming calls from prospective customers, providing product information, addressing inquiries, and guiding them through the booking process.
- Engage with Tech-Generated Inquiries: Manage inquiries generated through our website, chatbots, and other tech-based systems. Respond promptly and assist potential customers in their decision-making process.
- Product Knowledge: Stay up-to-date on our products/services and new offerings or changes.
- Sales Conversion: Identify customer needs and offer tailored solutions to convert inquiries into sales.
- Customer Relationship: Foster long-term relationships and customer loyalty.
- Sales Reporting: Maintain accurate records of inbound inquiries, responses, and conversions. Provide regular reports on performance and trends.
- Bachelor's degree.
- 1-2 years of inside sales experience, with a proven track record of successful conversions.
- Customer-centric mindset with a passion for delivering exceptional service.
- Proficiency in handling inbound/outbound calls and using communication tools like WhatsApp API.
- Strong communication and interpersonal skills.
- Tech-savvy and adaptable to new communication platforms and technologies.
- Opportunity to work with entrepreneurial-minded individuals.
- A steep learning curve in a dynamic and exciting industry.
- Opportunity to travel to our stunning glamping locations.
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