Member Service Representative
2 weeks ago
Job Summary:
APGFCU is seeking a highly motivated and customer-focused Member Service Generalist to join our team. As a Member Service Generalist, you will be responsible for developing new business through the promotion of credit union products and services to new and existing members.
Key Responsibilities:
- Provide exceptional customer service to members, analyzing their needs and matching them with the right products and services.
- Conduct outbound calls to existing and potential members to develop loan needs and solicit new loan business.
- Offer products and services to members to help them save time, make money, and achieve peace of mind.
- Identify and communicate product or service-related issues or improvements to branch management.
- Assist with membership calls, generate ideas to enhance quality service, and partner with branch management to support business development efforts.
Requirements:
- High School Diploma or equivalent with additional specialized training equivalent to two years of college.
- One year of sales experience required, with one to two years of financial services experience preferred.
- Knowledge of financial institution products and services, skills in communications, customer service, human relations, online computers, and business math.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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