
Store Operations Executive
13 hours ago
Job Overview:
The Store Manager plays a pivotal role in overseeing the daily operations of an Airtel store in Chennai, ensuring seamless execution and delivering exceptional customer experiences.
Key Responsibilities:
- Strategize and implement operational plans to meet revenue targets and optimize cost management.
- Coordinate inventory levels, conduct regular stock audits, and collaborate with supply chain partners for efficient product availability.
- Develop and execute visual merchandising strategies to create engaging product displays and store layouts that drive sales and customer engagement.
- Monitor transactions and budgets for store operations, ensuring fiscal responsibility and alignment with business objectives.
- Implement security measures and loss prevention strategies to safeguard inventory and assets.
- Drive customer experience initiatives to enhance overall satisfaction, issue resolution, and loyalty programs.
- Lead retail staff, providing guidance, coaching, and performance feedback to ensure high standards of customer service and sales effectiveness.
- Collaborate with central functions to ensure alignment with company policies and integrate in-store and online operations.
- Clear the store for formal launches across dimensions and during refit & conversion.
Customer Focus:
- Deliver outstanding in-store customer experiences through product knowledge, assistance, and issue resolution, fostering customer loyalty.
- Implement processes to enhance customer satisfaction and issue resolution, driving long-term customer retention.
People Development:
- Develop and lead retail staff, providing coaching, training, and performance feedback to ensure high standards of customer service and sales effectiveness.
- Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
- Collaborate with central functions to ensure integration of in-store and online operations.
Operational Excellence:
- Streamline store operations to achieve optimal efficiency and productivity.
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