Technical Problem Solver

3 days ago

Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a key member of our support team, you will provide remote technical assistance and problem resolution to our customers.

As a Technical Support Engineer, your primary responsibility will be to diagnose, troubleshoot, repair and debug complex computer systems and software. You will work closely with our customers to understand their technical and business environment, document and verify reported problems, and engage additional resources when necessary.

You will also be responsible for providing excellent customer service and teamwork skills with a professional demeanor to maintain and enhance customer relationships. To achieve this, you will gain knowledge of assigned customers' technical and business environment, and use professional concepts and company policies and procedures to solve routine problems.

Required Skills and Qualifications
  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills with a professional demeanor.
  • Ability to use professional concepts and company policies and procedures to solve routine problems.
Benefits

This is an exciting opportunity to join a dynamic and collaborative team. We offer a competitive salary and benefits package, including opportunities for professional growth and development.

As a Technical Support Engineer, you will have the flexibility to work early AM or late hours, including weekends. However, limited travel, after-hours, or on-call work may be required.

What We Offer

We are committed to providing a supportive and inclusive work environment that fosters collaboration, creativity and innovation. Our team is passionate about delivering exceptional customer service and ensuring that our customers receive the highest level of support.

If you are a motivated and enthusiastic individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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