Senior Operations Manager

2 weeks ago


Aurangabad, Maharashtra, India beBeeGovernance Full time ₹ 18,00,000 - ₹ 25,00,000
Operations Executive Role

We are seeking a seasoned Operations Executive to spearhead our Governance, Risk & Compliance (GRC) initiatives.

Job Responsibilities:
  • Configure and administer the ServiceNow platform, including GRC modules.
  • Perform DevOps activities, encompassing code deployments across environments.
  • Develop and implement fixes for production defects.
  • Monitor and manage ServiceNow integrations with external systems.
  • Resolve ServiceNow incidents and provide root cause analysis.
  • Maintain user roles, permissions, and platform stability.
  • Support audits and compliance reporting.
  • Ensure smooth platform upgrades and patches.
  • Automate operational tasks to enhance efficiency.
  • Maintain detailed operational documentation and runbooks.
Requirements:
  • At least 5 years of experience in ServiceNow administration.
  • 2+ years of hands-on experience with ServiceNow GRC modules.
  • Certifications (Mandatory): ServiceNow CSA, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation.
  • Experience in ServiceNow support & maintenance, including incident resolution.
  • Proven experience with code deployments, integration monitoring, and defect fixes.
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes.
  • Familiarity with ITIL processes and change management.
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus.

This role offers a unique opportunity to drive business value through effective GRC practices. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proven track record of delivering results in a dynamic environment.



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