Financial Recovery Expert

1 day ago

Chennai, Tamil Nadu, India beBeeRecovery Full time ₹ 9,00,000 - ₹ 12,00,000

Transforming Financial Literacy and Credit Access

We are on a mission to make financial literacy and credit access simple, actionable, and inclusive for millions of underserved individuals.

Job Description:

As a Collection Specialist, you will drive recoveries on overdue loans by engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory guidelines.

Key Responsibilities:
  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different time buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track customer commitments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Required Qualifications:
  • 1–3 years of experience in collections or recoveries, preferably in personal, business, or auto loans.
  • Prior experience in tele-calling or collections call centers is essential.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English, with knowledge of additional regional languages being an advantage.
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Key Competencies:
  • Customer-centric approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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