
Financial Services Support Specialist
1 week ago
Job Overview
We are seeking an exceptional customer support professional to join our team. As a Customer Service Representative, you will play a vital role in delivering top-notch support experiences to our customers.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and other support channels.
- Troubleshoot basic product and account-related issues with ease and efficiency.
- Guide users on platform navigation, features, and subscription queries with clear and concise information.
- Escalate technical issues to the product/tech team with clear documentation and thorough explanations.
- Maintain and update FAQs, support documentation, and the knowledge base to ensure accuracy and relevance.
- Track, prioritize, and close support tickets within defined SLAs, ensuring timely resolution of customer concerns.
- Collect feedback and relay recurring issues or feature requests to the team for further analysis and implementation.
Qualifications & Skills:
- Bachelor's degree in any field is preferred, but not required; relevant work experience can be substituted.
- 1–3 years of experience in customer support or client-facing roles, preferably in a dynamic and fast-paced environment.
- Excellent written and verbal communication skills, with the ability to articulate complex issues in a clear and concise manner.
- Strong problem-solving ability, with patience and composure when handling sensitive or high-pressure situations.
- Familiarity with Jira for ticket tracking and issue escalation is a plus, but not required.
- Interest in financial markets and industry trends is a desirable asset.
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