Financial Services Support Specialist

1 week ago


Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 1,50,000 - ₹ 1,80,000

Job Overview

We are seeking an exceptional customer support professional to join our team. As a Customer Service Representative, you will play a vital role in delivering top-notch support experiences to our customers.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues with ease and efficiency.
  • Guide users on platform navigation, features, and subscription queries with clear and concise information.
  • Escalate technical issues to the product/tech team with clear documentation and thorough explanations.
  • Maintain and update FAQs, support documentation, and the knowledge base to ensure accuracy and relevance.
  • Track, prioritize, and close support tickets within defined SLAs, ensuring timely resolution of customer concerns.
  • Collect feedback and relay recurring issues or feature requests to the team for further analysis and implementation.

Qualifications & Skills:

  • Bachelor's degree in any field is preferred, but not required; relevant work experience can be substituted.
  • 1–3 years of experience in customer support or client-facing roles, preferably in a dynamic and fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to articulate complex issues in a clear and concise manner.
  • Strong problem-solving ability, with patience and composure when handling sensitive or high-pressure situations.
  • Familiarity with Jira for ticket tracking and issue escalation is a plus, but not required.
  • Interest in financial markets and industry trends is a desirable asset.


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