IT Infrastructure Manager

3 days ago

Rajkot, Gujarat, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,20,00,000

Job Title: Senior IT Operations Manager

Overview:

The ideal candidate will possess extensive experience in managing enterprise IT infrastructure, ensuring service availability and operational excellence.

This role requires expertise in overseeing IT operations, monitoring system performance, ensuring compliance with governance frameworks, and driving efficiency through automation and best practices.

Key Responsibilities:

  • Managed IT infrastructure operations, including servers, networks, storage, and cloud environments.
  • Developed and implemented incident, problem, change, and event management processes aligned with ITIL frameworks.
  • Utilized ITOM platforms to optimize system performance.
  • Ensured system availability, capacity planning, disaster recovery readiness, and business continuity.
  • Developed operational dashboards, KPIs, and compliance reports to drive strategic decision-making.
  • Automated recurring tasks to improve efficiency and reduce downtime.
  • Collaborated with cross-functional teams to ensure resilient IT services.
  • Conducted root cause analysis for critical incidents and implemented corrective actions.
  • Trained junior staff on ITOM practices, tools, and governance standards.

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