Senior Implementation Consultant
2 weeks ago
About This Position:
This is a challenging role that requires an experienced professional to lead and manage implementation projects from start to finish.
Key Responsibilities:
- Direct and motivate team members to ensure successful project outcomes
- Assist in recruiting and hiring Junior resources to build a strong team
- Provide oversight on implementation projects and assist more Junior resources as needed
- Oversee and execute process improvements and other company goals and metrics
- Work cross-functionally with Sr. Management and other global teams to achieve business objectives
- Manage day-to-day operational aspects and scope of assigned projects
- Review deliverables prepared by team before sharing with client
- Facilitate team and client meetings to ensure clear communication
- Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant
- E nsure project documents follow standards and are complete, current, and stored appropriately
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements
- Perform requirements gathering, Design Specification creation, and configuration as needed as part of all services projects
- Cover application configuration, usage, and model fit for existing business processes
- Propose and configure application solutions to meet defined processes
- Train on Administration/Configuration enabling customers to maintain and deploy future ETQ applications
- Complete Project Retrospectives, Help Desk calls, and expense reports upon completing customer training
- Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations
- F acilitate meetings to communicate Project Status Summary to project team and stakeholders
- Minimize organizational exposure and risk on project
- Effectively communicate relevant project information to superiors and executives
- Update and maintain a Project Issue Log for all assigned projects
- Provide customers with Timeline and Issue Log updates, minimum once per week
- Enter daily timesheets to account for all billable work on projects
- Respond to customer and internal questions regarding ETQ product features and implementation
- Perform regular customer follow-ups until the customer has implemented their application
- Collaborate with Customer Service as needed on long term follow-ups
- Review the release notes and manuals for new releases and get self-trained
- Maintain the security and privacy of ETQ's information assets
Preferred Experience and Requirements:
- Bachelor's degree in computer science, Management Information Systems, Information Technology, or related field
- 5+ years of related experience
- Experience leading a team
- Experience growing and building implementation teams
- Strong relationship management, strategy development, project management, problem-solving, and change management skills
- Understanding of SQL database queries
- Strong technical skills, including Python scripting
- Experience with APIs
- Required to work flexible hours
Compensation: The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum based on industry standards and location, dependent on candidate qualifications and experience.
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