Senior Implementation Consultant

2 weeks ago


Pune, Maharashtra, India Hexagon India Full time

About This Position:

This is a challenging role that requires an experienced professional to lead and manage implementation projects from start to finish.

Key Responsibilities:

  • Direct and motivate team members to ensure successful project outcomes
  • Assist in recruiting and hiring Junior resources to build a strong team
  • Provide oversight on implementation projects and assist more Junior resources as needed
  • Oversee and execute process improvements and other company goals and metrics
  • Work cross-functionally with Sr. Management and other global teams to achieve business objectives
  • Manage day-to-day operational aspects and scope of assigned projects
  • Review deliverables prepared by team before sharing with client
  • Facilitate team and client meetings to ensure clear communication
  • Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant
  • E nsure project documents follow standards and are complete, current, and stored appropriately
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Perform requirements gathering, Design Specification creation, and configuration as needed as part of all services projects
  • Cover application configuration, usage, and model fit for existing business processes
  • Propose and configure application solutions to meet defined processes
  • Train on Administration/Configuration enabling customers to maintain and deploy future ETQ applications
  • Complete Project Retrospectives, Help Desk calls, and expense reports upon completing customer training
  • Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations
  • F acilitate meetings to communicate Project Status Summary to project team and stakeholders
  • Minimize organizational exposure and risk on project
  • Effectively communicate relevant project information to superiors and executives
  • Update and maintain a Project Issue Log for all assigned projects
  • Provide customers with Timeline and Issue Log updates, minimum once per week
  • Enter daily timesheets to account for all billable work on projects
  • Respond to customer and internal questions regarding ETQ product features and implementation
  • Perform regular customer follow-ups until the customer has implemented their application
  • Collaborate with Customer Service as needed on long term follow-ups
  • Review the release notes and manuals for new releases and get self-trained
  • Maintain the security and privacy of ETQ's information assets

Preferred Experience and Requirements:

  • Bachelor's degree in computer science, Management Information Systems, Information Technology, or related field
  • 5+ years of related experience
  • Experience leading a team
  • Experience growing and building implementation teams
  • Strong relationship management, strategy development, project management, problem-solving, and change management skills
  • Understanding of SQL database queries
  • Strong technical skills, including Python scripting
  • Experience with APIs
  • Required to work flexible hours

Compensation: The estimated salary for this position is ₹1,200,000 - ₹1,800,000 per annum based on industry standards and location, dependent on candidate qualifications and experience.



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