Cloud Solutions Servicing Manager

7 days ago

Bengaluru, Karnataka, India beBeeServicing Full time US$ 12,00,000 - US$ 20,00,000

Job Title:

Servicing Manager - Cloud Solutions

The Servicing Manager will oversee the delivery of IAM Projects/Hybrid Cloud Solutions from initiation to completion. They will lead a team of experts, managing client and partner relationships and facilitating regular communication for key stakeholders throughout implementations.

The ideal candidate will have 5+ years' experience in managing high-performing teams of Architects, Implementation Engineers, and Project Managers, with a background in IAM Vendor/IAM Services. They should be able to develop project plans, manage risks, and deliver mid-to-large-scale IAM deployments.

The successful candidate will have excellent written and verbal communication skills, be able to speak and connect with both technical and business personnel, and demonstrate success with process-driven programs.

  • Manage and mentor a team of professionals
  • Owning client and partner relationships
  • Facilitating regular communication for key stakeholders
  • Managing project resource planning and cadence
  • Coordinating with cross-functional teams
  • Monitoring and tracking project plans
  • Providing proactive communication to customers and internal stakeholders
  • Working with cross-functional teams to define frameworks for scoping non-standard requests
  • Supporting Sales teams in managing RFP/POCs responses

The ideal candidate will have:

  • 3+ years of demonstrated ability in implementing and running technical/process projects
  • Ability to demonstrate current status on projects, areas of concern, project risks, and recommendations using data analytics
  • Have 5+ years' experience managing a highly productive teams of Architects, Implementation Engineers and Project Managers
  • Past experience as an Architect, Technical PM or IE in IAM Space
  • Full understanding of the nuances of delivery from all angles
  • Ability to speak and connect with both technical and business personnel at all levels
  • Created project plans, managed risks and delivery of mid (10,000 user-base) to large (100K+ user-base) IAM deployments
  • Experienced with IAM processes, mapping customer pain-points to vendor solutions
  • Identify, evaluate and lead teams through prioritization of activities
  • Demonstrated success with process driven programs – scrums, metrics, checklists, repeatable methodologies, project post-mortems, etc
  • Customer focused with Customer Success top of mind
  • Excellent written and verbal communication skills
  • Demonstrated ability to deliver artifacts such as Requirements, Architecture, Design, Testing, etc
  • Start-up mentality with wearing multiple hats and doing what it takes to drive Customer Success

Desired:

  • Preferably has managed IAM cloud deployment projects in past
  • Preferably has implemented Cloud (AWS/Azure or other) deployments

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