Food and Beverage Service Manager
3 weeks ago
Job Title: Food and Beverage Service Manager
Job Summary:
We are seeking a highly skilled Food and Beverage Service Manager to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for ensuring exceptional service standards are met in our restaurant and banquet areas.
Key Responsibilities:
- Assist in greeting and seating guests in a timely and courteous manner.
- Maximize sales opportunities through knowledge of products and suggestions.
- Ensure orders are taken clearly and accurately to facilitate smooth service delivery.
- Supervise the team in providing quality service to guests, paying regular attention to their needs and preferences.
- Serve food and beverages to guests in a professional and efficient manner.
- Participate in daily briefings and monthly meetings to discuss service standards and areas for improvement.
- Promote our restaurant's specialties and maintain high standards of service delivery.
- Ensure working areas are well-maintained and clean, adhering to health and safety protocols.
- Be approachable and helpful to guests who require assistance.
- Clean and prepare tables for incoming guests, maintaining a high level of presentation.
- Address guest complaints and feedback in a professional and courteous manner, reporting any issues to management.
- Maintain a clean and tidy service area, adhering to our Fairmont Brand standards.
- Take responsibility for your designated section and station, coaching and training team members to deliver consistent service.
- Perform all tasks to the highest standards, adhering to our Fairmont Brand values.
Requirements:
- Projects a professional image at all times, demonstrating excellent personal presentation and interpersonal skills.
- Understands luxury guest expectations and strives to exceed them.
- Initiates contacts and establishes rapport easily, building strong relationships with guests and colleagues.
- Organizes time and work efficiently, prioritizing tasks to meet deadlines.
- Excellent verbal and written communication skills, with the ability to articulate ideas clearly and concisely.
- Has the ability and willingness to undertake further development, with a desire to learn and grow within the company.
- Willingness to work weekends and public holidays as part of the job role.
- Hold a Food Hygiene certificate, demonstrating a commitment to health and safety protocols.
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