Food and Beverage Service Manager

3 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time
Job Description

Job Title: Food and Beverage Service Manager

Job Summary:

We are seeking a highly skilled Food and Beverage Service Manager to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for ensuring exceptional service standards are met in our restaurant and banquet areas.

Key Responsibilities:

  • Assist in greeting and seating guests in a timely and courteous manner.
  • Maximize sales opportunities through knowledge of products and suggestions.
  • Ensure orders are taken clearly and accurately to facilitate smooth service delivery.
  • Supervise the team in providing quality service to guests, paying regular attention to their needs and preferences.
  • Serve food and beverages to guests in a professional and efficient manner.
  • Participate in daily briefings and monthly meetings to discuss service standards and areas for improvement.
  • Promote our restaurant's specialties and maintain high standards of service delivery.
  • Ensure working areas are well-maintained and clean, adhering to health and safety protocols.
  • Be approachable and helpful to guests who require assistance.
  • Clean and prepare tables for incoming guests, maintaining a high level of presentation.
  • Address guest complaints and feedback in a professional and courteous manner, reporting any issues to management.
  • Maintain a clean and tidy service area, adhering to our Fairmont Brand standards.
  • Take responsibility for your designated section and station, coaching and training team members to deliver consistent service.
  • Perform all tasks to the highest standards, adhering to our Fairmont Brand values.

Requirements:

  • Projects a professional image at all times, demonstrating excellent personal presentation and interpersonal skills.
  • Understands luxury guest expectations and strives to exceed them.
  • Initiates contacts and establishes rapport easily, building strong relationships with guests and colleagues.
  • Organizes time and work efficiently, prioritizing tasks to meet deadlines.
  • Excellent verbal and written communication skills, with the ability to articulate ideas clearly and concisely.
  • Has the ability and willingness to undertake further development, with a desire to learn and grow within the company.
  • Willingness to work weekends and public holidays as part of the job role.
  • Hold a Food Hygiene certificate, demonstrating a commitment to health and safety protocols.


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