Business Process Improvement Specialist

Job Title: Business Process Improvement Specialist

About the Role:

The Business Process Improvement Specialist is responsible for developing and implementing business process improvements to enhance efficiency, productivity, and quality. The ideal candidate will have a strong analytical mind, excellent communication skills, and the ability to work effectively with cross-functional teams.

Key Responsibilities:

• Lead requirements definitions for complex projects and multi-year strategic initiatives.
• Identify and translate business needs into clearly defined requirements.
• Create documentation inclusive of business use cases, process/data flows, traceability matrices, and report mock-ups.
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
• Lead review sessions for completed business/functional requirements, with key business users focused on gaining consensus and final business approval.
• Cultivate strong professional relations within business units to thoroughly understand business needs.
• Collaborate with development and testing teams to provide subject-matter expertise.
• Assist in troubleshooting and resolving issues when out-of-the-box functionality is leveraged.
• Evaluate future solutions to ensure they are efficient and effective across all business processes, while being consistent across products.
• Participate in the development and planning of User Acceptance Testing activities, including test plans and scripts, based on requirements.

Technical Requirements:

• Years of business analysis experience, including defining functional and reporting requirements and conducting user acceptance testing for business-critical solutions in complex environments.
• Experience with Guidewire ClaimCenter systems is required.
• Detailed claims processing knowledge and experience.
• Experience with iterative and agile methodologies, with working knowledge of both SDLC & PMLC processes.
• Proven hands-on experience with creation of business process diagrams, data rules, business requirements, and functional requirements/user stories.
• Knowledge and experience in reviewing, re-engineering, or developing IT solutions for business process/improvements automation.
• Experience operating and interfacing with business management during walkthrough, interview, presentation, and negotiation processes.

Benefits:

• Clear verbal and written skills.
• Experience using standard project and business tools, including Microsoft Project, Excel, PowerPoint, Project, SharePoint, UI mock-up tools, etc.
• Proficiency with process modeling tools (e.g., Visio).
• Experience with visualization tools beneficial.
• Excellent problem-solving and analytical skills.
• Experience supervising small teams.
• A strong initiative with the ability to self-manage.
• Comfortable with ambiguity and able to work through challenges to complete objectives correctly.
• A team player who works well with technical and business resources.
• Able to see tasks through to completion without significant guidance.
• Personal time-management skills and an ability to meet individual/team deadlines.

Education Requirements:

• B.A./B.S. Degree.
• Certified Business Analyst Professional (CBAP) is a plus but not required.

Contact Information: