Professional Services Specialist

5 days ago


Mumbai, Maharashtra, India Securiti Full time
  1. We are seeking a seasoned Professional Services Specialist to lead the post-sales customer engagements for Securiti.
  2. As a key member of our global customer success organization, you will have a responsibility for the success of our customers by delivering a white-glove post-sales experience, ensuring maximum value for the customers from Securiti's product offering.
  3. Your primary goal will be to drive the overall post-sales engagement with the customers, covering customer onboarding, implementation projects, and advocacy.
  4. You will develop and execute customer success plans that map customer requirements, success criteria, project plan, and milestones/issues tracking to a streamlined and efficient onboarding process.
  5. As a Data Privacy and Security Consultant, you will balance the sales acumen for customer relationship management with deep technical skills in areas like Data Privacy and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
  6. Your responsibilities will also include combining implementation project management with managing customer engagement programs, including operational metrics, time reporting, service profitability/yield, and customer success metrics.
  7. You will interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, and quality improvements.
  8. Additionally, you will interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer growth.


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