System Performance Specialist

About us:

As a global leader in the airline industry, we strive to deliver exceptional customer experiences while maintaining operational excellence.

Our mission is to connect people and cultures across the globe, fostering understanding and social good.

The Delta Technology Hub supports our objectives by contributing directly to our long-term aspirations of delivering innovative solutions. It collaborates seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities:

• Manage incident response, change management, and problem-solving processes
• Develop and maintain a reliable application suite to meet development and maintenance requirements
• Provide consultation and technical support in life cycle planning, problem management, integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring and timely service restoration
• Improve and implement automation of applications tasks
• Support systems/platforms according to application SLA's
• Design and develop resiliency in application code, troubleshoot incidents, engage with squads, and participate in incident management
• Strong troubleshooting ability required
• Lead calls or contribute logically
• Focus on resolving issues before they become incidents
• Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
• Understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
• Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Identify gaps in monitoring or documentation and reach out to appropriate teams to fill those gaps
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Design and document enterprise standards and procedures

Required Skills:

• Bachelor's degree or industry certification in an applicable IT field, along with 3 years of experience in the design/administration/support of one or more platforms or
• Bachelor's degree in an IT field, along with two years of experience in the Design / administration / support of one or more platforms
• 3+ years of experience as a Systems Engineer or Site Reliability Engineer
• 3+ years of experience with ops automation using a scripting language such as Python or Ansible
• Site Reliability Engineering: Knowledge of theories and methodologies of reliability engineering; ability to design, develop and support various tools, services, and applications to maintain a reliable site environment
• Performance Measurement and Tuning: Knowledge of system performance, testing, and programming; ability to monitor, measure, and optimize system performance and network communication
• CI/CD Pipeline: Knowledge of concepts, values, and tools applied in building Continuous Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement, and maintain CI/CD pipelines to achieve automation of software delivery process
• Kubernetes and AWS
• Docker
• Software Release Management: Knowledge of strategies, practices, and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products
• Agile Development: Knowledge of agile methodologies and the agile development lifecycle ability to utilize formal agile methodologies, disciplines, practices, and techniques for the delivery of new and enhanced applications
• Embraces diverse people, thinking, and styles

Preferred Qualifications:

• Master's degree in Computer Science, Information Technology or related field
• Experience and exposure to VMWare VDI implementations
• Experience with Dynatrace APM and synthetic monitoring
• Experience with airline applications and infrastructure technology