Customer Service Representative

2 weeks ago


Kanhangad, Kerala, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 18,00,000

We are looking for a dynamic and customer-focused professional to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service.

Key Responsibilities:
  • Customer Assistance: Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction.
  • Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.
  • Customer Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty.
  • Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.
  • Reporting: Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement.
Requirements:
  • A degree in any relevant field.
  • Excellent communication skills.
  • Ability to resolve issues and handle customer complaints professionally.
  • Patient and customer-first approach.
  • Previous experience in customer support or a related field is a plus.
  • Fluent in English and Hindi.

If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you.



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